3) rejected. Product quality can not meet the requirements of the contract, resulting in the customer can not accept, should reject the products provided by the supplier, and ask the supplier to re provide qualified products.4.1.3 disposalImport and export trade of all functional departments responsible for the coordination with the supplier to deal with the matter, and in the "unqualified products processing report", by the import and export trade of various functional departments.4.2 disposal of unqualified documents1) and produced by the functional departments of the export trade business documents, in self-test, inspection, examination and approval link found unqualified shall be immediately corrected or returned to production, re inspection, passing the examination before giving receiving, circulation. On important unqualified items and recurring problems should to be recorded, to fill in the "unqualified document record table", the Ministry of finance is responsible for collection and analysis of the documents in the presence of nonconforming items, put forward corrective measures.2) on the problems found in the credit card trial, import and export trade of various functional departments should be on property record in the credit card trial, amendment, handover record form "or" import credit card contact list "in, and timely contact with the customer and negotiated solutions that processed results are recorded in the table.3) to other foreign documents, through inspection and audit found unqualified, shall be returned, for correction or re production, inspection qualified rear can receive. Such as documents on the unqualified item does not affect the use effect of the documents, import and export trade departments and receiving department or unit consultation, agreed to rear can accept.4.3 disposal of substandard services4.3.1 substandard services mainly include:1) subjective causes of goods shortage, damage, or delivery is not timely shipment;(2) to provide the wrong information when accepting service (quote error, writing error, etc.);3) product failure caused by return;4.3.2 import and export trade of various functional departments to organize relevant departments to analyze the reasons for the failure of service, put forward to deal with the views, fill in the "customer complaints, substandard service records of claims processing".
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