3） 拒收。产品质量不能满足合同要求，导致顾客不能接受的，应拒收供方提

3） 拒收。产品质量不能满足合同要求，导致顾客不能接受的，应拒收供方提供的产品，并要求供方重新提供合格产品。
4.1.3处置
进出口贸易各职能部门负责与供方协调处理有关事宜，并记入《不合格产品处理报告单》，由进出口贸易各职能部门存档。
4.2不合格单证的处置
1)进出口贸易各职能部门制作的业务单证，在自检、复检、审核和批准等环节中发现不合格时，应当立即改正或退回重新制作，重新检验、审核合格后方可予接收、流转。对重要不合格项以及重复发生的问题应加以记录,填入《不合格单证记录表》，财务部负责收集和分析单证中存在的不合格项，提出改正措施。
2)对信用证审证中发现的问题，进出口贸易各职能部门应将有关内容记录在《信用证审证、改证、交接记录表》或《进口信用证改证联系单》中，并及时与顾客联系，协商解决办法，处理结果记入表中。
3)对其它外来单证，经检验和审核发现不合格时，应予退回，要求更正或重新制作，检验合格后方可接收。如单证上的不合格项不影响单证使用效力时，进出口贸易各职能部门应与接收部门或单位协商，获得同意后方可接受。
4.3不合格服务的处置
4.3.1不合格服务主要包括:
1)主观原因造成货缺、货损、错运或交付不及时；
2)受理服务时提供错误信息(报价错误、书写错误等)；
3)产品不合格造成退货；
4.3.2进出口贸易各职能部门组织相关部门人员对不合格服务分析原因，提出处理意见，填入《顾客投诉、不合格服务记录索赔处理单》。

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3) rejection. Product quality does not meet contract requirements, resulting in unacceptable to the customer, should be rejected by the supplier of the products, and required suppliers to provide qualified products.4.1.3 managementImport and export functions are responsible for coordination with the supplier on the matter, and recorded in the report form for the nonconforming product, the import and export trade-archives of the various departments.4.2 failed disposition of documents1) import and export functions make business documents, inspection, review, audit and found unqualified in the approval process should be corrected immediately or return the reworked, re-inspection and examination before they can be received, circulation. Important rejected and recurring problems should be recorded, fill in the non-qualified document record, the Ministry of finance is responsible for the collection and analysis of documents in the nonconforming items and proposed corrective measures.2) found in the credit card problem, import and export trade in all departments concerned should be recorded on the credit card, change, transfer records or the import letters of credit in the change request form, and contact customers, solutions, processes the result recorded in the table.3) other foreign documents, found unqualified through inspection and audit shall be returned for correction or reworked, and inspected before they can receive. Failed item on a document does not affect documents when using, import and export trade departments should consult with the receiving Department or unit, received approval to accept.4.3 disposition of nonconforming service4.3.1 a nonconforming service includes:1) subjective reasons shortage, damage, wrong shipment or delivery is not timely;2)受理服务时提供错误信息(报价错误、书写错误等)；3)产品不合格造成退货；4.3.2进出口贸易各职能部门组织相关部门人员对不合格服务分析原因，提出处理意见，填入《顾客投诉、不合格服务记录索赔处理单》。

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3 ) rejection. Product quality can not meet the contract requirements, resulting in customer unacceptable and should be rejected supplier to provide products and require the supplier to provide re
4.1.3 Disposal of
the various functional departments in charge of import and export trade and supply-side coordinate the handling of the matter, and credited to "substandard products processing report card", the archive consists of the functional departments of import and export trade.
4.2 deal with nonconforming documents
1) the functional departments of production and export trade business documents, the self-check, recheck, review and approval and other aspects found defective, it should be returned immediately to correct or re-create, re-inspection, It received only after passing the examination, flow. Important unqualified items and recurring issues should be recorded , enter "unqualified document record", the Ministry of Finance is responsible for the collection and analysis of documents in the presence of non
2) to issue a credit card found in the trial, import and export trade of various functional departments should be about the content recorded on the "trial credit card, change the card, transfer record" or "change credit card import contact list" in and contact with customers, negotiate solutions, and the results recorded in the table.
3) other foreign documents, through inspections and audits found unqualified, shall be returned for correction or re-produced, received only after passing the test. Such as when nonconformity does not affect the effectiveness of the use of the document on the document, import and export trade of various functional departments should consult with the receiving department or unit, agreed to acquire the rear is acceptable.
4.3 substandard disposal services
4.3.1 substandard services include :
1) subjective reasons for missing goods, damage, wrong transportation or delivery is not timely;
2) to provide an error message when receiving services ( quoting errors, clerical errors, etc. ) ;
3 ) product failure caused by the return;
4.3.2 functional departments organize relevant departments and export trade substandard service analysis of the reasons put forward opinions, enter "customer complaints, claims processing substandard service records alone."