4.3.3根据不同情况，对不合格服务采取以下处置方法：1)及时向顾客说

4.3.3根据不同情况，对不合格服务采取以下处置方法：
1)及时向顾客说明原因，取得顾客谅解；
2)退、补、调换产品或由顾客让步接受；
3)降低收费标准；
4)必要时，重新提供服务；
4.4各责任部门应对不合格品得到纠正之后应按程序对其再次进行验证，以证实其符合要求。
EPC工程不合格品包括：不合格物资，不合格工程产品
3.职责
3.1副总经理：负责组织对严重不合格品评审，并批准处置方案。
3.2安全质量部
3.2.1为本程序的主控部门，负责监视、测量本程序的实施。
3.2.2参加对严重不合格品的评审；建立公司《不合格信息台帐》。
3.2.3负责编制严重不合格品的处置方案，并对实施结果进行验证。
3.2.4检查单位工程质量，对在检查中发现的不合格品，向项目组提出整改要求，并下达《不合格品整改通知单》。
3.3项目组：负责实施本程序。
4.工作程序
工作流程：不合格品的分类→不合格工程物资的控制→不合格工程产品的控制→不合格产品评审处置→监视和测量
4.1不合格品的分类
4.1.1不合格品按对象可分为：
a.不合格工程物资：如不合格钢材、不合格水泥、不合格构配件等；

ผลลัพธ์ (อังกฤษ) 1:

4.3.3 depending on the circumstances, nonconforming services the following solution:1) explain to their customers in a timely manner, the customer understanding;2) back, repair, replacement, or compromise accepted by the customer;3) reduce the charges;4) if necessary, the services again;4.4 the Department dealing with nonconforming product is corrected shall be validated again according to the procedure, to confirm that it meets the requirements.EPC project of substandard goods including: nonconforming materials, substandard engineering products3. responsibilities3.1 Vice General Manager: is responsible for organizing the serious nonconformity review and approval solutions.3.2 safety and quality Department3.2.1 program as the main control Department, is responsible for monitoring and measuring the implementation of the program.3.2.2 to participate in serious nonconformity review; established companies of the non-qualified account information.3.2.3 preparation seriously unqualified solution and verify the results.3.2.4 checking unit project quality, found in a check of nonconforming product, corrective action request to the project team, and issued the unqualified notice of rectification.3.3 project team: responsible for implementing this program.4. working procedures Workflow: nonconforming product classification → substandard engineering project material control of nonconforming → production control → → nonconforming product review disposal monitoring and measurement4.1 classification of nonconforming product4.1.1 nonconforming by object can be divided into: A. not qualified materials: If the unqualified qualified steel, cement, disqualified fittings;

ผลลัพธ์ (อังกฤษ) 2:

4.3.3 Depending on the circumstances, the service failed to take the following disposal methods:
1) in a timely manner to customers reasons to obtain customer understanding;
2) back, fill, or exchange the product by the customer to accept concessions;
3) lower fees;
4) If necessary, re-provision of services;
4.4 the responsible departments to deal with nonconforming product is corrected program should be re-verification to demonstrate conformity to the requirements.
EPC Engineering nonconforming product include: substandard materials, substandard engineering products
3. Responsibilities
3.1 Vice President: responsible for organizing serious nonconforming product review and approve the disposal program.
3.2 Safety Quality
3.2.1 -oriented program of the master department, responsible for monitoring and measuring the implementation of the Program.
3.2.2 participate in serious unqualified assessment; establishment of the company "unqualified accounting information."
3.2.3 is responsible for the preparation of a serious non-conforming product disposal program, and the implementation of the results of verification.
3.2.4 inspection unit project quality, substandard goods in the inspection found, the project team proposed rectification requirements, and issued "unqualified rectification notice."
3.3 Project Team: responsible for the implementation of this program.
4. The work program
workflow: nonconforming free → substandard construction materials control → substandard engineering product control → nonconforming product reviews Disposal → monitoring and measuring
4.1 nonconforming product classification
4.1.1 nonconforming product by object It can be divided into:
. A substandard construction materials: steel, such as substandard, substandard cement, and other substandard components and parts;

ผลลัพธ์ (อังกฤษ) 3:

4.3.3 according to different circumstances, to take the following treatment of substandard services:1) to explain to the customer in time, obtain the customer understanding;2) to return, repair, exchange products or to accept the customer;3) reduce the charge standard;4) when necessary, to re provide services;4.4 the responsible departments should be corrected after the failure of the products should be verified by the program again, in order to confirm its compliance with the requirements.EPC project substandard products include: substandard materials, substandard products3 responsibilities3.1 Deputy General Manager: responsible for the organization of the serious unqualified judges, and approved the disposal program.3.2 Department of safety and quality3.2.1 as the main control department of the program, responsible for monitoring and measuring the implementation of the program.3.2.2 in the serious unqualified judges; the establishment of the company "unqualified" accounting information.3.2.3 responsible for the preparation of a serious failure of the disposal program, and to verify the results of the implementation.3.2.4 check the quality of the project, the inspection found in the substandard goods, to the project team put forward rectification requirements, and issued "substandard goods rectification notice".3.3 project team: responsible for the implementation of the program.4 working procedureWork process: the classification of nonconforming product, the control of unqualified engineering materials, the control of unqualified products, the disposal of unqualified products, monitoring and measurement4.1 classification of nonconforming products4.1.1 substandard products by object can be divided into:A. substandard engineering materials: such as unqualified steel, substandard cement, substandard parts and so on;